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    What Our Patients Say About Us

    The following report shows the results of a survey conducted with patients at California Pacific where they were asked about their experiences with care during a recent overnight stay in the hospital.

    Notes:

    • Higher percentages are better.

    • Reporting period: Jul 2008 - Jun 2009

    • Source: Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS)

    • Our Quality data is submitted to different reporting agencies in different ways. Data/information that appear on California Pacific's Quality web pages may be assigned either to individual or combined campuses at California Pacific based on a set of complex rules, such as hospital license numbers and Medicare identification numbers.

    Graph of percent of patients who reported that their nurses always communicated well

    The graph above shows the percent of patients who reported that their nurses always communicated well as follows:

    • Pacific and California campuses combined: 73%

    • Davies campus: 72%

    • St. Luke's campus: 70%

    • National average: 75%
    Graph of percent of patients who reported that their doctors always communicated well

    The graph above shows the percent of patients who reported that their doctors always communicated well as follows:
    • Pacific and California campuses combined: 76%

    • Davies campus: 78%

    • St. Luke's campus: 73%

    • National average: 80%
    Graph of percent of patients who reported that they always received help as soon as they wanted

    The graph above shows the percent of patients who reported that they always received help as soon as they wanted as follows:
    • Pacific and California campuses combined: 60%

    • Davies campus: 54%

    • St. Luke's campus: 53%

    • National average: 63%
    Graph of percent of patients who reported that their pain was always well controlled

    The graph above shows the percent of patients who reported that their pain was always well controlled as follows:
    • Pacific and California campuses combined: 66%

    • Davies campus: 70%

    • St. Luke's campus: 64%

    • National average: 68%
    Graph of percent of patients who reported that staff always explained about medicines before giving it to them

    The graph above shows the percent of patients who reported that staff always explained about medicines before giving it to them as follows:
    • Pacific and California campuses combined: 59%

    • Davies campus: 54%

    • St. Luke's campus: 51%

    • National average: 59%
    Graph of percent of patients who reported that their room and bathroom were always clean

    The graph above shows the percent of patients who reported that their room and bathroom were always clean as follows:
    • Pacific and California campuses combined: 57%

    • Davies campus: 64%

    • St. Luke's campus: 67%

    • National average: 70%
    Graph of percent of patients who reported that the area around their room was always quiet at night

    The graph above shows the percent of patients who reported that the area around their room was always quiet at night as follows:
    • Pacific and California campuses combined: 40%

    • Davies campus: 48%

    • St. Luke's campus: 50%

    • National average: 57%
    Graph of percent of patients who reported that yes, they were given information about what to do during their recovery at home

    The graph above shows the percent of patients who reported that yes, they were given information about what to do during their recovery at home as follows:
    • Pacific and California campuses combined: 77%

    • Davies campus: 74%

    • St. Luke's campus: 76%

    • National average: 81%
    Graph of percent of patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)

    The graph above shows the percent of patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) as follows:
    • Pacific and California campuses combined: 64%

    • Davies campus: 63%

    • St. Luke's campus: 61%

    • National average: 65%
    Graph of percent of patients who reported yes, they would definitely recommend the hospital

    The graph above shows the percent of patients who reported yes, they would definitely recommend the hospital as follows:
    • Pacific and California campuses combined: 75%

    • Davies campus: 73%

    • St. Luke's campus: 66%

    • National average: 68%